Surf :: Braydilks solicitors Cornwall

PRIVACY POLICY

Braydilks (″We″) is a firm of solicitors practising from 33/34 Lemon Street Truro TR1 2NR. We are regulated by the Solicitors Regulation Authority under practice number 47643. We are a data controller and we are registered with the Information Commissioners Office under reference number Z5545869.

We will, over the course of your retainer of our services, collect data from you. We are committed to protecting and respecting your data and privacy. This Privacy Policy sets out:

  • What data we will collect
  • The reasons we collect data
  • How we use your data
  • In what circumstances we may share your data with others
  • Your rights under the General Data Protection Regulations (GDPR)
  • Our policy in respect of retention of data
  • How we keep your data secure
  • What data we will collect

    We collect both personal and sensitive categories of data. Personal data may include your name, address and email address. To provide our services to you we may also collect sensitive data; for example, health data and details of racial and ethnic origin.

    The reasons we collect data.

    We collect data:

  • To fulfil a contract we have with you to provide legal services
  • Where it is our legal duty to do so
  • When it is in our legitimate interests to do so
  • When you have given your consent to the use of data
  • Legitimate interest reasons include:

  • For our professional regulator
  • For professional indemnity insurance purposes
  • For membership of professional bodies, accreditation schemes and lender panels
  • How we use your personal data

    We use data to enable us to:

  • Provide our services to you
  • Manage our practice
  • Fulfil our legal and regulatory requirements
  • We will, for example, at the outset of your retainer of our services ask to see (and we will keep) copies of your passport and/or driving licence together with address identification details. We do this to comply with our obligation under the Money Laundering Regulations.

    We may also use your data to improve our services. For example, we may at the conclusion of a transaction, ask you to complete a questionnaire to give you the opportunity to comment upon the quality of the service you received from us.

    Sharing your personal data with others

    We will only share your data:

  • If you consent
  • Where we are legally obliged to do so or have a legitimate interest in doing do
  • We may, for example, share your data with:

  • Professional advisers who we instruct on your behalf, for example, barristers, medical professionals and accountants.
  • Third parties when necessary to carry out your instructions, for example, a mortgage provider or HM Land Registry.
  • Our professional indemnity insurers and brokers.
  • Our external auditors
  • Your rights under the GDPR

    Under the GDPR your rights are:

  • The right to be informed. We make this Privacy Policy freely available with the emphasis on transparency.
  • To request access to your data. You are entitled to know what data we hold about you.
  • To request that your data is rectified. We are obliged to correct or update data if you ask us to do so.
  • To request that your data is deleted (but see Retention of data below)
  • To restrict the collection or use of your l data
  • To withdraw your consent where we are relying on your consent to process your data. Please note that if you withdraw your consent it may nevertheless remain lawful for us to retain and process data on another basis, for example, if we have a legal obligation to do so.
  • We do not use automatic decision-making or processing.

    Retention of data

    We will retain data after we have finished advising or acting for you. We will do so:

  • To enable us to respond to any questions, complaints or claims made by you
  • To keep records required by law
  • We will retain your data as long as it is necessary to do so in order to fulfil the purposes for which it was collected. We will assess what retention period is appropriate and we will take into account when doing so:

  • The requirements of our business
  • Our legal and regulatory obligations
  • The type of data we hold
  • The purposes which we originally collected the data
  • How we keep your data secure

    We have made commercially reasonable and appropriate security measures to prevent your data from being accidentally lost, used or accessed in an unauthorised way. We limit access to your data to those employees, agents contractors and other third parties who have a legitimate need to know.

    Changes to this policy

    We keep this Privacy Policy under review and changes may be made to it from time to time. We will post the current version of this policy on our website.

    Your right to complain

    If you wish to complain about the way we use your data then you should do so in writing to:

    Name: Nigel Fenton
    Address: 33 & 34 Lemon Street, Truro TR1 2NR
    Email: nigel.fenton@braydilks.co.uk
    Telephone: 01872 271717

    If your complaint cannot be resolved then you have the right to complain to the Information Commissioner′s Office at www.ICO.org.uk